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"The About Us page needs to reflect the organization," says Thomas, CEO of Santa Barbara, California-based Web Marketing Therapy. "It's the story of how a company started, but it should also be the story of who's behind it. Is the CEO an avid skier? Or a yoga guru? We're no longer in the world of B to B, or business to business; we're in a world of what I call P to P, people to people. Relationships are the name of the game. Your clients want to know you, like you, and trust you."

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